Customer Help Centre

Dear Customer,

We welcome you to Weavers of Ireland.

Our Customer Service Team and Sales Advisors are dedicated to providing you with the help you need.

If you want specific information regarding a particular item, have a query about an order or simply want to know a bit about our products, you will find all the relevant information and details of how best to contact us below.

We look forward to speaking with you.

The Team at Weavers of Ireland

Browse Help Topics

In the categories below you will find the answers to our most frequently asked questions. Please feel free to explore the Help Center and, if you still have questions, you can contact us by phone, e-mail or live chat.

Shipping Information

We currently operate a Flat Rate Shipping Offer worldwide, which means you only pay to ship one item within each order to a single shipping address — add as many items as you wish to your order and only pay to ship one item.

How long does it take to ship my item?

Average express delivery (Business Days):

  • Ireland — 1 Day
  • UK & Europe — 2 Days
  • USA & Canada — 3 Days
  • Australia & New Zealand — 3 Days
  • Japan & South Korea — 3 Days
  • Rest of World — 3 Days
How much shipping do I pay?

Worldwide shipping is calculated at a flat rate according to your shipping address. Variations can occur within different countries and states. Once the flat rate has been identified, you will not be charged for shipping any other items within the same order (to a single shipping address).

What about taxes and/or duties for orders to an address in the United States?

Any duties on your order will be included at checkout as a separate line item. From 29 August 2025, new US customs regulations require import duties on all goods shipped from Ireland (and Europe) to the United States.

For most wool clothing and knitwear, the applicable duty rate is 17%, set by US Customs and Border Protection. These duties are not set by us and are mandatory for all retailers shipping to the US.

Duties are collected at checkout to ensure your order clears customs smoothly, with no extra bills or delays on delivery. Shipping remains the same — we continue to use major express couriers for reliable delivery.

For the majority of our products, the 17% duty applies, though some items may fall into different categories with slightly higher rates. Previously, orders under $800 were exempt under the US de minimis threshold, but these exemptions no longer apply — all orders now require duties, regardless of value.

This change only affects customers in the United States. Customers in Ireland and Europe remain unaffected.

What about taxes and/or duties for orders to a non-EU address?

Any taxes and/or duties on your order will not be included in your online total. The courier will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge or collect these taxes, they will not be included in your online total. Please contact your local customs office for more information regarding these charges. Charges are typically assessed by weight and volume.

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