EXTENDED 6 MONTHS RETURNS FOR YOU
If for any reason you are not completely satisfied with your recent purchase, we are happy to offer an exchange or refund on your item(s) within 6 months of the purchase once the item is unworn with all original tags attached. (NB: we do not accept returns on earrings due to hygiene).
How To Return Your Package
PLEASE NOTE: Orders placed before November 22nd, 2023 will need to contact Customer Service and can be returned in a few easy steps. Orders placed from November 22nd, 2023 can proceed with the returns portal link below using clear instructions on how to successfully return your purchase. All returning items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 6 months to return your order from the date it’s delivered.
Follow this link to purchase a return label for either exchange or refund: Weavers of Ireland Returns & Refund Portal
We ship exchanges within 24 hours of processing your return. If there's a shipping delay due to item unavailability etc, we'll notify you.
Refunds are processed within 48 hours of your return being handled. You'll receive a refund for the item's cost, excluding the initial shipping fee. An automated email confirms the refund initiation, usually taking 2-3 workdays. Credit/debit card reimbursement times depend on your bank.
Our Exchange/Refund Procedure
This information needs to be provided in the returning package and is essential for a smooth return procedure.
- Order Number
- Detail the reason for the exchange/refund
- The item you would like to purchase as part of the exchange
- Your full postal address
- Your telephone number
After you've paid for the label - you will be sent printable return documents to your email. The returns label we provide will include all the necessary instructions on how to complete your return including customs information. This information is important for your package to smoothly go through customs, avoiding extra fees and delays.
Please note that returns are usually processed within 7 business days from receipt at our returns centre. This may be slightly longer during peak times.
If you decide to use your own courier service, additional charges may apply & the returning package remains the customer's responsibility until it is received by our Warehouse. We also recommend that if you are using your own courier service that you retain full proof of sending in the event of a dispute between you and your courier.
Simply send your item(s) to the following address:
Returns Department,
Weavers of Ireland,
Ballycasheen,
Killarney,
Co. Kerry,
Ireland.
V93 D763
And on the outer packaging, please write - ATTN: PURCHASE RETURN - ORDER No.
Within your return package, please include the following:
-
Order Number
-
Name
-
The reason for return- exchange, refund or store credit.
-
The Item you would like to purchase as part of the exchange.
-
Your full postal address, telephone number and email for shipping the replacement (if different from original order)
In the unlikely event of your product not having reached you in perfect condition please contact us immediately to arrange a return for a replacement. Damage/fault claims must be submitted within 2-3 days of receipt of your order, and we’ll look after you from here.
Normal wear is not considered a defect.
Thank you,
Weavers of Ireland