Dear Customer,
We welcome you to Weavers Of Ireland.
Our Customer Service Team and Sales Advisors are dedicated to providing you with the help you need.
If you want specific information regarding a particular item, have a query about an order or simply want to know a bit about our products, you will find all the relevant information and details of how best to contact us below.
We look forward to speaking with you.
The Team at Weavers Of Ireland
------------------------------------------------------------------------------------
In the categories below you will find the answers to our most frequently asked questions. Please feel free to explore the Help Center and if you still have questions, then you can Contact Us by phone, e-mail or live chat.
Shipping Information
We currently operate a Flat Rate Shipping Offer worldwide, which means you only pay to ship 1 item within each order to a singular shipping address – that’s right, add as many items as you wish to your individual order, but only pay to ship 1 item.
How long does it take to ship my item?
Average express delivery (Business Days):
Ireland - 1 Day
UK & Europe - 2 Days
USA & Canada - 3 Days
Australia & New Zealand - 3 Days
Japan & South Korea - 3 Days
Rest of World - 3 Days
How much shipping do I pay?
Worldwide shipping is calculated at a flat rate according to your shipping address, therefore variations can occur within different countries and states, etc. Once the flat rate has been identified, you will not be charged for the shipping of any other items within your order (to a singular shipping address), as these will all be shipped free of charge.
Do I have to pay taxes & duties?
Please note that any taxes and / or duties on your order will NOT be included in your online total and are not the responsibility of Weavers of Ireland.
DHL Worldwide will charge the package recipient all applicable duty, taxes and /or brokerage fees, should any apply, at time of delivery. As Weavers of Ireland has no control over such taxes or charges, they are not calculated in your online total.
Please contact your local customs office for more information regarding these charges, which are assessed by weight and volume once your order is received into the country of the receipient.
Tracking Your Order
How can I track my order?
All items are sent via our Express Delivery Service (unless you are ordering a single, small item) which comes with a DHL Tracking ID – this tracking ID will be sent to you via email when your order has been packaged and processed by us, so you can follow your order from Weavers of Ireland right to your door!
Vouchers and Coupons
I have received a Discount Code via email, how do I redeem this?
To use the Discount Code you’ve received via email, take the following steps:
At Step 2 of Checkout, please enter the Campaign Code which is included within your email into the "Campaign Code" field.
When you have correctly entered your Discount Code into the "Campaign Code" field, please click the "Apply Voucher" button to apply this discount to your order.
Please note: the Discount Code you have received via email may have certain terms associated with it before the Discount Code is validated – these may include terms such as a specific minimum order value, may be applicable only to specific product categories, etc. so please refer to your email for these exact terms.
Subscribe to our Newsletter
By subscribing to our newsletter you will receive the latest special offers and promotions exclusive only to our email subscribers.
From discounts on best sellers to special promotional codes for product ranges, you will also receive tips and advice on wearing our beautiful Irish garments and accessories along with updates on all our latest news from our official Blog.
You can sign-up to receive our newsletter here
Returns and Refunds
We are 100% confident that our authentic Irish garments and accessories will reach you in perfect condition as each of our garments are quality checked by hand and fully approved before leaving our store.
EXTENDED 6 MONTHS RETURNS FOR YOU
If you wish to return any of your products you can now do so within 6 months of the purchase date & as long as the product(s) retain all original tags & remain fully attached to the product. (NB: we do not accept returns on earrings due to hygiene)
In the unlikely event of your product not having reached you in perfect condition, we will gladly process the return of your product. Damage/fault claims must be submitted within 2-3 days of receipt of your order, and we’ll look after you from here.
Once the refund has been approved you will receive a confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit card always depend on your bank provider.
Our Refund Procedure
Firstly please email us with a picture of the defect to service@weaversofireland.com so that we can authorize the refund for you.
Order Number
Detail the reason for the refund
Your full postal address
Your telephone number We will cover the full cost of return shipping
Our Exchange Procedure
Within your exchange package, please include the following:
Order Number
Detail the reason for exchange
The Item you would like to purchase as part of the exchange
Your full postal address
Your telephone number so that we may call you to arrange payment for the return shipping Alternatively you may use your own national postal service to return the item.
Our Return Policy
If the reason for return is not based on a defect within the garment then you will be required to pay shipping for the item you wish to exchange or refund.
Our Return Procedure
Simply call our Customer Care department at +353 64 668 6220 within 60 days of your purchase. Our Customer Care team will escort you through the process of returning the goods back to us.